Support
We usually answer within a few days.
Found a bug, lost a purchase or have an idea? Write to us and tell us your device model and what happened:
Frequently asked questions
How do I get back "Remove ads" on a new phone?
Sign in with the same Apple ID or Google account, open the Shop and tap Restore purchases. Gold, drinks and other used items cannot be restored.
I paid but did not receive my gold.
Keep the Game open on the home screen of your career for a moment: an unfinished purchase is delivered automatically. If it still does not arrive, send us the date and the receipt from Apple or Google.
How can I get a refund?
Purchases are made through the stores, so refunds are handled by them: reportaproblem.apple.com for the App Store, your Google Play order history for Google Play.
Where are my careers saved? Can I move them to another phone?
Careers are saved only on your device (up to three in Careers). There is no online account, so deleting the Game deletes them. Your device's backup (iCloud or Android backup) may restore them on a new phone.
How do I change my ad choices?
In Europe, the UK and Switzerland: Settings › Ad privacy options. On iPhone: iOS Settings › Privacy & Security › Tracking. On Android: your device's Google settings (Ads). The Remove ads purchase in the Shop turns off the ads between matches.
Is the casino real gambling?
No. The casino uses in-game gold only and never pays out real money or prizes. It is limited to a few hands per in-game week.
How do I change the language?
Open Settings and choose one of the 12 languages under Language.
Privacy
Read our Privacy Policy.